Is this Xihu hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Xihu hotel?

Check-in time for Xihu hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Xihu hotel have a swimming pool?

Yes, this Xihu hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Xihu hotel?

Best-rates for the Xihu hotel starts from $642 per night with includes Toiletries, Guest Services, Accessibility, Security/Safety, Bedding/Linens, Spa, Restaurant, Kitchen, Pool, Wheelchair Accessible, Bar, Breakfast, Child Friendly, Laundry, Air Conditioner, Balcony/Terrace, Business Services, Wellness Facilities, Entertainment, Parking, Sports/Activities, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Xihu hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Xihu hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Xihu hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Xihu hotel?

Based on the information reported by the owner or manager, the Xihu hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Xihu hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Four Seasons Hotel Hangzhou at West Lake | Hotel in Hangzhou

| 9.8 (197 Reviews) | 1 Bathroom

Xihu Hotel | Four Seasons Hotel Hangzhou at West Lake

Hotel in Xihu, Hangzhou

Luxury Hangzhou hotel connected to a shopping center, 4-minute walk to Hangzhou Botanical Garden
2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free wired internet in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Four Seasons Hotel Hangzhou at West Lake offers 78 air-conditioned accommodations with iPod docking stations and DVD players. These individually decorated accommodations have separate sitting areas. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an indoor pool, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Bathrobes

Designer toiletries

Children's robes

Hair dryer

Toothbrush and toothpaste (on request)

Towels

Separate bathtub and shower

Toilet paper

Soap

Rainfall showerhead

Bedroom

Free cribs/infant beds

Blackout drapes/curtains

Hypo-allergenic bedding

Down comforter

Air conditioning

Bed sheets

Rollaway/extra beds (surcharge)

Pillow menu

Connecting rooms available

Children's slippers

Soundproofing

Local maps

Slippers

Laptop-friendly workspace

Turndown service

Desk

Iron/ironing board

Electrical adapters/chargers

Free newspapers

Desk chair

Individually decorated

Separate sitting area

Safe

Phone

Breakfast

1 bar

2 restaurants

Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: CNY 336 for adults and CNY 168 for children

24-hour room service

Free bottled water

Coffee/tea maker

Wet bar

Electric kettle

Espresso maker

Minibar

Parking

Wheelchair-accessible parking available

Free self parking on site

Limo/town car service

Accessibility

Elevator

Height-adjustable showerhead

Wheelchair-accessible registration desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Handrails in stairways

Wheelchair-accessible business center

Wheelchair-accessible spa

Wheelchair-accessible public washroom

Wheelchair-accessible parking

Wheelchairs available on site

Wheelchair-accessible lounge

Accessible bathtub

Grab bar in bathtub

Stair-free path to entrance

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible restaurant

Wheelchair-accessible path to elevator

Activities

Hiking/biking trails

Golfing

Free bicycle rentals

Arcade/game room

Fitness classes

Lifeguards on site

Sauna

Steam room

Playground

Yoga classes

Fitness center

Full-service spa

Indoor pool

Entertainment

Satellite channels

LCD TV

DVD player

General

Meeting rooms - 3

Business center

Conference center (5543 square feet of space)

Computer station

Free newspapers in lobby

Elevator

Gift shop/newsstand

ATM/banking services

Front-desk safe

Lockers available

Banquet hall

Chinese (Mandarin)

Chinese (Cantonese)

English

French

Japanese

Couples dining

Smoke-free property

Guest Services

Free cribs/infant beds

Highchair

Arcade/game room

Rollaway/extra beds (surcharge)

Children's games

Babysitting (surcharge)

Children's dinnerware

Laundry facilities

Playground

Baby bath

Soundproofed rooms

Children's toys

Indoor pool

DVD player

Free children's club

Hair salon

Concierge services

Daily housekeeping

24-hour front desk

Tour/ticket assistance

Turndown service

Luggage storage

Multilingual staff

Wedding services

Laundry facilities

Dry cleaning service

Porter/bellhop

Internet

Available in all rooms: Free WiFi and wired Internet

Available in some public areas: Free wired internet

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Outdoors

Garden

Lifeguards on site

Terrace

Spa

Spa open daily

Hydrotherapy

Manicures and pedicures

9 treatment rooms

Body treatments

Aromatherapy

Couples treatment room(s)

Massage/treatment rooms

Body wraps

Massages

Body scrubs

Facials

Policies

Check-in

An early check-in fee will be charged check-in start time: 3 pm; check-in end time: midnight early check-in subject to availability late check-in fee for check-in between 3:00 pm and 6:00 pm late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are available for cny 292.0 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately cny 336 for adults and cny 168 for children early check-in is available for a fee (subject to availability) late check-in fee for check-in between 3:00 pm and 6:00 pm late check-out is available for a fee (subject to availability) rollaway bed fee: cny 292.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of lead with care (four seasons)

Reviews

KAOHUNG

Aug 31, 2025 02:10:43 PM

Review Score: 8

Summary: The best four season experience in my life.

See All Reviews

Room Arrangement

Room Info	Facilities
Royal West Lake Suite Room Size: 1399 square feet m² 1 King Bed	General Square meters - 130, Number of living rooms 0, Number of bedrooms - 0, Yard, Microwave, Sofa bed, In-room playpen, Extra bed count 2, Furnished patio, Location - ground floor, Square feet - 1399, Ping - 39, Garden view, Wardrobe or closet, Refrigerator, Bed count minimum 1, Bed count maximum 1
Lotus Suite Room Size: 1292 square feet m² 1 King Bed	General Square meters - 120, Number of living rooms 0, Water view, Microwave, Sofa bed, Location - top floor, In-room playpen, Square feet - 1292, Extra bed count 2, Wardrobe or closet, Ping - 36.31, Refrigerator, Bed count minimum 1, Bed count maximum 1
West Lake Suite Room Size: 1508 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 140, Number of bedrooms - 0, Yard, Microwave, Sofa bed, Lake view, In-room playpen, Extra bed count 2, Furnished patio, Location - ground floor, Wardrobe or closet, Ping - 42.38, Refrigerator, Bed count minimum 1, Bed count maximum 1, Square feet - 1508
Garden View Room 2 Double Beds Room Size: 678 square feet m² 2 Double Beds	General Square feet - 678, Number of living rooms 0, Number of bedrooms - 0, Ping - 19.05, Sofa bed, In-room playpen, Extra bed count 2, Square meters - 63, Garden view, Wardrobe or closet, Courtyard view, Bed count minimum 2, Bed count maximum 2
Room, 2 Double Beds, Terrace (Garden) Room Size: 786 square feet m² 2 Double Beds	General Number of living rooms 0, Square feet - 786, Patio, Number of bedrooms - 0, Yard, Terrace, In-room playpen, Extra bed count 1, Number of bathrooms - 1, Square meters - 73, Location - ground floor, Garden view, Wardrobe or closet, Bed count minimum 2, Ping - 22.09, Bed count maximum 2
Courtyard Room King Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Number of bathrooms - 0, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Courtyard Suite King Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Room, 1 King Bed, Terrace (Garden) Room Size: 786 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 786, Patio, Number of bedrooms - 0, Wheelchair-width doorways, Low-height counters/sink, Yard, Ping - 22, Terrace, In-room playpen, Wheelchair accessible, Extra bed count 1, Number of bathrooms - 1, Square meters - 73, Location - ground floor, Garden view, Wheelchair-accessible bathroom vanity, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1
Premier Garden View Room 2 Double Beds Room Size: 786 square feet m² 2 Double Beds	General Number of living rooms 0, Square feet - 786, Number of bedrooms - 0, Ping - 22, Sofa bed, In-room playpen, Extra bed count 2, Square meters - 73, Furnished balcony or patio, Garden view, Wardrobe or closet, Bed count minimum 2, Bed count maximum 2
Premier Garden View Room King Bed Room Size: 786 square feet m² 1 King Bed	General Square feet - 786, Square meters - 73, Furnished balcony or patio, Number of bedrooms - 0, Garden view, Ping - 22, Wardrobe or closet, Sofa bed, In-room playpen, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Lagoon Suite Room Size: 1399 square feet m² 1 King Bed	General Square meters - 130, Number of living rooms 0, Number of bedrooms - 0, Yard, Microwave, Sofa bed, In-room playpen, Extra bed count 2, Furnished patio, Location - ground floor, Square feet - 1399, Garden view, Wardrobe or closet, Refrigerator, Bed count minimum 1, Ping - 39.32, Bed count maximum 1
Panorama Garden View Room King Room Size: 861 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Terrace, Sofa bed, Ping - 24, Square feet - 861, In-room playpen, Extra bed count 2, Furnished balcony or patio, Square meters - 80, Garden view, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1
Garden View Room King Bed Room Size: 678 square feet m² 1 King Bed	General Square feet - 678, Number of living rooms 0, Number of bedrooms - 0, Ping - 19.05, Sofa bed, In-room playpen, Extra bed count 2, Square meters - 63, Garden view, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, City view