Lotte The Residence | Apartment in Hanoi

| 9.6 (169 Reviews) |   1 Bedroom  1 Bathroom  3 Guests
Cong Vi Apartment | Lotte The Residence

1 Bedroom Apartment in Cong Vi, Hanoi

This aparthotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Each apartment provides a kitchenette with a refrigerator, an oven, a stovetop, and a microwave. Conveniences include a washer/dryer and a rice cooker, and guests will appreciate thoughtful touches like bathrobes and slippers.
Lotte The Residence offers 258 air-conditioned accommodations with washers/dryers and safes. LCD televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Hanoi aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and rice cookers. Housekeeping is provided daily.


An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
Wheelchair Accessible
Balcony/Terrace
Accessibility
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Air Conditioner
  • Air conditioning
Bathrooms
  • Shower
  • Bathrobes
  • Towels provided
  • Free toiletries
  • Slippers
  • Hair dryer
  • Rainfall showerhead
Bedroom
  • Bed sheets provided
  • 24-hour room service
  • Full breakfast available for a fee daily 6 AM–10:00 AM: VND 450000 per person
  • 1 bar
  • 1 restaurant
  • Library
Kitchen
  • Oven
  • Rice cooker
  • Cookware/dishes/utensils
  • Stovetop
  • Refrigerator
  • Microwave
Laundry
  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities
Parking
  • Free valet parking on site
  • Free secured, covered self parking on site
Pet Friendly
  • No pets allowed
Accessibility
  • Elevator
  • Designated smoking areas
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (with limits)
Activities
  • Fitness center
Entertainment
  • LCD TV with cable service
General
  • 65 floors
  • 258 rooms
  • 1 building
  • English
  • Vietnamese
  • Korean
  • In the entertainment district
  • In the business district
  • Desk
Guest Services
  • Playground
  • Children's pool
  • Blackout drapes/curtains
  • Phone
  • Concierge services
  • Daily housekeeping
  • Safe at front desk
  • Iron/ironing board
  • 24-hour front desk
  • Safe
  • Free newspapers
  • Luggage storage
Internet
  • Free WiFi
Outdoors
  • Garden
Security/Safety
  • Security system
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Window guards
  • First aid kit
  • Fire extinguisher
Spa
  • Sun loungers
  • Sauna
  • Outdoor pool
  • Massages
  • Steam room
  • Hot tub

Policies

Check-in
Check-in start time: 2:00 pm; check-in end time: midnight minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. cribs (infant beds) are not available.
Payment Policy
Fee for full breakfast: approximately vnd 450000 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed
Smoking Policy
Smoking allowed: in designated areas

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges host has indicated there is a smoke detector on the property host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property is professionally cleaned

Reviews

Xiang
Apr 25, 2026 03:09:51 PM
Review Score:   4
Summary: I arrived at the hotel close to midnight. While the check-in process was quick, the room I was assigned was in very poor condition, it appeared dirty and had a strong, unpleasant odor, similar to a humid, sweaty smell. The breakfast was also disappointing, as the food tasted artificial and of low quality. I have stayed at this hotel before in 2025, but unfortunately, my experience this time was extremely disappointing. The standard check-out time was noon, and I had a work meeting scheduled at 1:00 PM. I needed a quiet environment to take the call, so I asked the front desk if a one-hour late check-out would be possible. My request was declined, as I was told another guest would be checking into the room. However, I understand that the official check-in time is not until 2:00 PM, which made the refusal somewhat unreasonable. Overall, this was a very negative experience, and I would not choose to stay at this property again.
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Room Arrangement

Room Info Facilities
2 Bedroom Apartment
Room Size: 969 square feet m2
2 Queen Bed and Twin Bed
2 Bedroom Apartment

General

Square meters - 90.0, Rollaway/extra beds (surcharge), Private bathroom, Square feet - 969, Number of bedrooms - 2, River view, Wardrobe or closet, Extra bed count 1, Number of bathrooms - 2, Ping - 27.2, Bed count minimum 2, Bed count maximum 2
1-Bedroom Family Apartment with 1 Queen and 2 Single Beds
Room Size: 807 square feet m2
3 Queen Bed and Twin Beds
1-Bedroom Family Apartment with 1 Queen and 2 Single Beds

General

Square meters - 75, Private bathroom, No rollaway/extra beds, Number of bedrooms - 1, Square feet - 807, Wardrobe or closet, Ping - 23, Lake view, Bed count maximum 3, Bed count minimum 3
1 Bedroom Apartment
Room Size: 753 square feet m2
1 Queen Bed
1 Bedroom Apartment

General

Rollaway/extra beds (surcharge), Square feet - 753, Private bathroom, Square meters - 70, Number of bedrooms - 1, Wardrobe or closet, Lake view, Separate bedroom, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Ping - 21

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Lotte The Residence has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Lotte The Residence starts from $134 per night with includes Balcony/Terrace, Accessibility, Spa, Guest Services, Internet, Bedding/Linens, Bar, Toiletries, Child Friendly, Hot Tub, Kitchen, Parking, Pool, Entertainment, Breakfast, Laundry, Air Conditioner, Wellness Facilities, Restaurant, Designated Smoking Area, Wheelchair Accessible with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this apartment 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the apartment has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Lotte The Residence is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Lotte The Residence indicates 1 day stay policy at this apartment. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.