Is this Santuario Playa pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Santuario Playa have a swimming pool?

Yes, this Santuario Playa has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Santuario Playa?

Best-rates for the Santuario Playa starts from $37 per night with includes View, Ocean View, Bedding/Linens, Guest Services, Entertainment, Breakfast, Child Friendly, Kitchen, Air Conditioner, Pool, Balcony/Terrace, Toiletries, Security/Safety, Internet, Spa, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Santuario Playa a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Santuario Playa wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Santuario Playa has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Santuario Playa?

Based on the information reported by the owner or manager, the Santuario Playa indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Santuario Playa?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Santuario Playa | Hotel in Playa del Carmen

| 8.0 (236 Reviews) | 1 Bathroom

Hotel in Downtown, Playa del Carmen

Hotel connected to a shopping center in Playa del Carmen with an outdoor pool
Along with an outdoor pool, this smoke-free hotel has a snack bar/deli and spa services. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Santuario Playa offers 28 air-conditioned accommodations with shared/communal kitchens and complimentary toiletries. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Pool

View

Ocean View

Balcony/Terrace

Security/Safety

Bedding/Linens

Spa

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Shower

Free toiletries

Toilet paper

Towels

Soap

Bedroom

Air conditioning

Ceiling fan

Bed sheets

Premium bedding

Window screens

In-room massage

Free local calls

Turndown service

Phone

Iron/ironing board (on request)

Breakfast

Free continental breakfast available daily 7:30 AM–9:00 AM

Shared kitchen access

Parking

No onsite parking available

24-hour roundtrip airport shuttle (surcharge)

Airport shuttle on request

Accessibility

This property does not have elevators

Activities

Beach access

Spa services

Outdoor pool

Playground

Entertainment

32-inch LCD TV

Digital channels

General

English

Spanish

Beach towels

Smoke-free property

Mosquito nets

Guest Services

Travel crib

Snack bar/deli

Outdoor pool

Playground

Separate living room

Tour/ticket assistance

24-hour front desk

Daily housekeeping

Luggage storage

Concierge services

Turndown service

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 50+ Mbps

Available in all rooms: Free WiFi

Outdoors

Pool sun loungers

Garden

Terrace

Picnic area

Spa

Massage - sports

Couples treatment room(s)

Massage - deep-tissue

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime early check-in fee: usd 16 early check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon late check-out fee: usd 16 late check-out subject to availability

Child Policy

Children are welcome. kids stay free! up to 2 children 3 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Airport shuttle fee: usd 178 per vehicle (roundtrip, maximum occupancy 7) pet fee: usd 11 per pet, per night service animals are exempt from fees early check-in fee: usd 16 (subject to availability) late check-out fee: usd 16 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 44 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 11 per pet, per night pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted

Reviews

Andrea

Nov 17, 2025 12:06:09 PM

Review Score: 10

Summary: I have stayed here many times over the last few years and it never fails to impress! The bed is comfy, the roku tv gives me youtube comedy i love before sleeping, the warm water shower in a big bathroom is excellent and the included breakfast is amazing with wonderful staff and superb coffee each morning! Highly recommend and will return if i need a hotel again in playa! Excellent!

See All Reviews

Room Arrangement

Room Info	Facilities
Single Bed in Male Dormitory Room Hostel Room Size: 764 square feet m² 5 Twin Bunk Beds	General Bed count maximum 10, Number of living rooms 0, Square feet - 764, Number of bedrooms - 0, Square meters - 71, Shared accommodation, Pets not allowed, Bed count minimum 10, City view, Number of bathrooms - 1, Shared bathroom with sink in room, Ping - 21
Master Suite 2 Double Beds Room Size: 455 square feet m² 2 Double Beds	General Square meters - 42.25, Pet-friendly room, Private bathroom, Ping - 12.79, Number of bedrooms - 1, Square feet - 455, Number of living rooms 1, Bed count minimum 2, City view, Bed count maximum 2
Single Bed in Female Dormitory Room Hostel Room Size: 764 square feet m² 5 Twin Bunk Beds	General Number of living rooms 0, Square feet - 764, Number of bedrooms - 0, Shared accommodation, Ping - 21.47, Pets not allowed, Bed count minimum 10, Shared bathroom, Separate dining area, Number of bathrooms - 1, Bed count maximum 10, Square meters - 71, Access via exterior corridors, City view
Presidential Suite Room Size: 764 square feet m² 3 Double Beds and King Bed	General Pet-friendly room, Number of living rooms 0, Square feet - 764, Private bathroom, Square meters - 71, Number of bedrooms - 2, Bed count maximum 3, Number of bathrooms - 2, City view, Ping - 21, Bed count minimum 3