The Ritz-Carlton, Nanjing | Hotel in Nanjing

| 9.3 (61 Reviews) | 19 Bathrooms 38 Guests

Xinjiekou Hotel | The Ritz-Carlton, Nanjing

Hotel in Xinjiekou, Nanjing

Located in Nanjing and within 2.2 miles of Confucius Temple, The Ritz-Carlton, Nanjing features a bar, non-smoking rooms, and free WiFi throughout the property. Offering a restaurant, the property also has free bikes, as well as an indoor pool and a fitness center. The property has room service, a 24-hour front desk and currency exchange for guests. The hotel will provide guests with air-conditioned rooms with a desk, a coffee machine, a minibar, a safety deposit box, a TV and a private bathroom with a shower. The Ritz-Carlton, Nanjing provides certain accommodations with city views, and rooms include an electric tea pot. The rooms have a closet. A buffet breakfast is available at the accommodation. Popular points of interest near The Ritz-Carlton, Nanjing include Nanjing University, Nanjing Wutaishan Sports Centre and Presidential Palace of Nanjing. Nanjing Lukou International Airport is 27 miles from the property.

The Ritz-Carlton, Nanjing is located in Nanjing.

This 353 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Private Pool, Ocean View, Accessibility, and several others. This is a 5 star rated property and has over 61 reviews with the average score of 9.3 . Coming to Nanjing and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 353 Bedrooms Hotel if you want to learn more about this place in Nanjing. These details are authentic, as they are provided by our partner, booking.com.

This The Ritz-Carlton, Nanjing in Nanjing is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Ritz-Carlton, Nanjing”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Private Pool

Ocean View

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Fruit

Breakfast in the room

Parking

Parking

Free parking

Parking garage

Parking on site

Accessibility

Toilet with grab rails

Wheelchair accessible

Activities

Facial treatments

Indoor pool

Spa lounge/Relaxation area

Indoor pool (year-round)

Massage

Fitness

Spa facilities

Body treatments

Beauty services

Fitness center

General

Safe

Soundproof rooms

Designated smoking area

Non-smoking rooms

Air conditioning

Wifi in all areas

Family rooms

Elevator

Facilities for disabled guests

Smoke-free property

Guest Services

Room service

Express check-in/out

24-hour front desk

Fax/Photocopying

Car rental

Currency exchange

Meeting/Banquet facilities

Ironing service

Tour desk

Dry cleaning

Concierge

Daily housekeeping

Laundry

Baggage storage

Invoice provided

Internet

Free Wifi

Wifi

Internet

Security/Safety

CCTV in common areas

Smoke alarms

24-hour security

Key card access

Fire extinguishers

Security alarm

CCTV outside property

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Food can be delivered to guest accommodation

Physical distancing in dining areas

All plates, cutlery, glasses, and other tableware sanitized

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Staff follow all safety protocols as directed by local authorities

Face masks for guests available

Hand sanitizer in guest accommodation and common areas

Physical distancing rules followed

Cashless payment available

Spa

Swimming pool

Beach chairs/Loungers

Heated pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Reviews

Value for money:

Location:

9.63

Staff:

9.3

Facilities:

9.25

Comfort:

9.46

Cleanliness:

9.43

Tay

Feb 1, 2026 08:00:00 AM

Review Score: 10

Singapore

Reviewer Type: Extended Group

Travel Purpose: business

Positive: The Chinese restaurant Manager Alex is a fantastic guy

Negative: Everything is perfect!

Summary: Excellent!

See All Reviews

Room Arrangement

Room Info	Facilities
Club Deluxe King Room Type: Double Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Services Executive lounge access Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Club Deluxe King Lakeview Room Type: Double Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view, Lake view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Services Executive lounge access Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Club Executive Suite Room Type: Suite Room Size: 130 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Services Executive lounge access Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Club Premier King Room Type: Double Room Size: 65 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Services Executive lounge access Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Club Deluxe Twin Room Type: Double Room Size: 50 m² 2 Full bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Services Executive lounge access Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Club Deluxe Twin Lakeview Room Type: Twin Room Size: 50 m² 2 Full bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view, Lake view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Services Executive lounge access Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Deluxe King Room Type: Double Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Deluxe Twin Room Type: Double Room Size: 50 m² 2 Full bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Executive Suite Room Type: Suite Room Size: 130 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Deluxe King Lakeview Room Type: Double Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view, Lake view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Deluxe Twin Lakeview Room Type: Double Room Size: 50 m² 2 Full bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view, Lake view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Premier King Room Type: Double Room Size: 65 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Premier Twin Room Type: Double Room Size: 65 m² 2 Full bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Club Panorama Suite, Club lounge access, 1 Bedroom Suite Room Type: Suite Room Size: 130 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Sitting area, Desk, Dining area View View, City view, Lake view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Dining table, Electric kettle, Cleaning products, Coffee machine Services Executive lounge access Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Premier King Lakeview Room Type: Double Room Size: 65 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View View, City view, Lake view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Club Deluxe King Mountain View Room Type: Double Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View Mountain view, View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Services Executive lounge access Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Club Deluxe Twin Mountain View Room Type: Double Room Size: 50 m² 2 Full bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View Mountain view, View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Services Executive lounge access Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Deluxe King Mountain View Room Type: Double Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View Mountain view, View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails
Deluxe Twin Mountain View Room Type: Double Room Size: 50 m² 2 Full bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Toilet, Shower cap, Shower, Private bathroom, Shampoo, Bathtub or shower, Toilet paper, Toothbrush, Bathrobe, Hairdryer, Body soap, Conditioner, Bathtub, Free toiletries, Towels General Safe, Soundproof, Trash cans, Air conditioning, Iron, Ironing facilities Media & Technology TV, Telephone Activities Hot tub Living Area Sofa, Desk View Mountain view, View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Cleaning products, Coffee machine Room amenities Pajamas, Adapter, Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Accessibility Toilet with grab rails

FAQ's

Is this The Ritz-Carlton, Nanjing pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Ritz-Carlton, Nanjing?

Check-in time for The Ritz-Carlton, Nanjing starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Ritz-Carlton, Nanjing have a swimming pool?

Yes, this The Ritz-Carlton, Nanjing has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Ritz-Carlton, Nanjing?

Best-rates for the The Ritz-Carlton, Nanjing starts from $359 per night with includes View, Oceanfront, Spa, Bar, Guest Services, Breakfast, Air Conditioner, Pool, Child Friendly, Internet, Laundry, Ocean View, Accessibility, Transportation/Shuttle, Restaurant, Wheelchair Accessible, Private Pool, Security/Safety, Business Services, Wellness Facilities, Parking, Designated Smoking Area with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Ritz-Carlton, Nanjing a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Ritz-Carlton, Nanjing wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Ritz-Carlton, Nanjing is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Ritz-Carlton, Nanjing?

Based on the information reported by the owner or manager, the The Ritz-Carlton, Nanjing indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Ritz-Carlton, Nanjing?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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