Is this Downtown Hangzhou hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Downtown Hangzhou hotel have a swimming pool?

No, this Downtown Hangzhou hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown Hangzhou hotel?

Best-rates for the Downtown Hangzhou hotel starts from $61 per night with includes Wheelchair Accessible, Accessibility, Business Services, Breakfast, Laundry, TV, Internet, Kitchen, Security/Safety, Bedding/Linens, Wellness Facilities, Restaurant, Air Conditioner, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown Hangzhou hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown Hangzhou hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown Hangzhou hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown Hangzhou hotel?

Based on the information reported by the owner or manager, the Downtown Hangzhou hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown Hangzhou hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hilton Garden Inn Hangzhou West Lake | Hotel in Hangzhou

| 9.8 (28 Reviews) | 1 Bathroom

Downtown Hangzhou Hotel | Hilton Garden Inn Hangzhou West Lake

Hotel in Downtown Hangzhou, Hangzhou

While you're here, you can enjoy all the comforts of home and more, including free WiFi and a flat-screen TV, as well as a coffee/tea maker and climate control. Other amenities include down comforters, towels, slippers, and an ironing board.

Amenities

Air Conditioner

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Guest Services

Breakfast

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Shower

Hair dryer

Bedroom

Down comforter

Air conditioning (climate-controlled)

Blackout drapes/curtains

Bed sheets

Connecting rooms available

Desk chair

Window screens

Slippers

Desk

Electrical adapters/chargers

Iron/ironing board

Safe

Breakfast

Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: CNY 88 per person

Room service available

1 restaurant

Coffee/tea maker

Local meal delivery service

Parking

No onsite parking available

Accessibility

Hardwood flooring in room

Area rugs in room

Elevator

Well-lit path to entrance

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible public washroom

Transfer shower

Wheelchairs available on site

Elevator door width (inches): 35

Wheelchair accessible (may have limitations)

Wheelchair-accessible restaurant

Stair-free path to entrance

Front entrance ramp

Activities

Fitness center

Entertainment

Cable channels

Flat-screen TV

General

Meeting rooms

Elevator

Front-desk safe

Chinese (Mandarin)

Smoke-free property

Renovated entire property - March 2024

Guest Services

24-hour front desk

Daily housekeeping

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Policies

Check-in

Check-in time starts at 3:00 pm minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately cny 88 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges mobile payment options include: alipay and wechat pay special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, mobile payments, and cash this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Randy

Dec 5, 2025 07:13:53 PM

Review Score: 10

Summary: Great staff , great location

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Twin Room Room Size: 269 square feet m² 2 Twin Beds	General Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 1, Square meters - 25, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Suite, 1 King Bed Room Size: 484 square feet m² 1 King Bed	General Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1, Number of bathrooms - 1
Room, 1 King Bed Room Size: 248 square feet m² 1 King Bed	General Square feet - 248, Ping - 7, Bed count minimum 1, Square meters - 23, Bed count maximum 1, Number of bathrooms - 1
Room, 2 Twin Beds Room Size: 280 square feet m² 2 Twin Beds	General Ping - 8, Square feet - 280, Square meters - 26, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Family Room Room Size: 312 square feet m² 2 King Bed and Twin Bed	General Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Square meters - 29, Square feet - 312, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Room, 1 King Bed, Accessible Room Size: 237 square feet m² 1 King Bed	General Square feet - 237, Ping - 7, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1, Square meters - 22, Number of bathrooms - 1, Lowered peephole/view port in door
Superior King room Room Size: 269 square feet m² 1 King Bed	General Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 1, Square meters - 25, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1