Kempinski Hotel Hangzhou | Hotel in Hangzhou

| 9.1 (96 Reviews) |  2 Bathrooms  27 Guests
Gongshu Hotel | Kempinski Hotel Hangzhou

Hotel in Gongshu, Hangzhou

Located in Hangzhou and with Hangzhou East Train Station reachable within 5.2 miles, Kempinski Hotel Hangzhou has concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a terrace. Offering a restaurant, the property also has a fitness center, as well as an indoor pool and a sauna. The property provides a kids' club, room service and currency exchange for guests. All rooms at the hotel have air conditioning and a safety deposit box. Buffet and à la carte breakfast options are available at Kempinski Hotel Hangzhou. The accommodation offers a hot tub. Languages spoken at the 24-hour front desk include English and Chinese. Wushan Square is 5.7 miles from Kempinski Hotel Hangzhou, while Lingyin Temple is 6.4 miles from the property. Hangzhou Xiaoshan International Airport is 21 miles away.

Kempinski Hotel Hangzhou is located in Hangzhou.

This 342 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Parking, Wheelchair Accessible, and several others. This is a 5 star rated property and has over 96 reviews with the average score of 9.1 . Coming to Hangzhou and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 342 Bedrooms Hotel if you want to learn more about this place in Hangzhou. These details are authentic, as they are provided by our partner, booking.com.

This Kempinski Hotel Hangzhou in Hangzhou is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Kempinski Hotel Hangzhou”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
View
Wheelchair Accessible
Private Pool
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Kids' meals
  • Fruit
  • Coffee house on site
  • Wine/Champagne
  • Breakfast in the room
Parking
  • Parking
  • Parking on site
  • Free parking
Accessibility
  • Bathroom emergency cord
  • Toilet with grab rails
  • Wheelchair accessible
Activities
  • Nightclub/DJ
  • Body wrap
  • Couples' massage
  • Kids' club
  • Personal trainer
  • Beauty services
  • Steam room
  • Evening entertainment
  • Body treatments
  • Spa lounge/Relaxation area
  • Spa
  • Massage chair
  • Body scrub
  • Full-body massage
  • Facial treatments
  • Locker rooms
  • Indoor pool (year-round)
  • Back massage
  • Fitness classes
  • Massage
  • Sauna
  • Happy hour
  • Foot massage
  • Spa/Wellness packages
  • Neck massage
  • Spa facilities
  • Fitness
  • Fitness center
  • Tour or class about local culture
  • Hand massage
  • Live music/Performance
  • Indoor pool
  • Head massage
  • Themed dinners
  • Hot tub/Jacuzzi
General
  • Non-smoking rooms
  • Soundproof rooms
  • Smoke-free property
  • Safe
  • Elevator
  • Wifi in all areas
  • Air conditioning
  • Facilities for disabled guests
Guest Services
  • Daily housekeeping
  • 24-hour front desk
  • Suit press
  • Car rental
  • Baggage storage
  • Laundry
  • Room service
  • Tour desk
  • Concierge
  • Express check-in/out
  • Meeting/Banquet facilities
  • Dry cleaning
  • Currency exchange
  • Private check-in/out
  • Ironing service
  • Business center
  • Fax/Photocopying
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Security/Safety
  • CCTV in common areas
  • Smoke alarms
  • Fire extinguishers
  • CCTV outside property
  • 24-hour security
  • Security alarm
  • Key card access
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • Hand sanitizer in guest accommodation and common areas
  • Access to healthcare professionals
  • Process in place to check health of guests
  • Face masks for guests available
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Cashless payment available
  • Physical distancing rules followed
  • Contactless check-in/out
Spa
  • Heated pool
  • Beach umbrellas
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed

Reviews

Value for money:
9.06
Location:
8.91
Staff:
9.22
Facilities:
9.51
Comfort:
9.38
Cleanliness:
9.28
Ming
Apr 9, 2026 07:00:00 AM
Review Score:   9
Singapore
Reviewer Type: Solo Traveller
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Triple
Room Size: 42 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Slippers, Bathtub

General

Safe, Air conditioning, Interconnecting room(s) available

Media & Technology

Telephone

Internet

Wireless internet

Bedroom

Childrens' cribs
Deluxe Twin Room
Room Type: Twin
Room Size: 46 m2
2 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Slippers, Bathtub

General

Safe, Air conditioning, Interconnecting room(s) available

Media & Technology

Telephone

Internet

Wireless internet

Bedroom

Childrens' cribs
Grand Canal View King Room
Room Type: Triple
Room Size: 42 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Slippers, Bathtub

General

Safe, Air conditioning, Interconnecting room(s) available

Media & Technology

Telephone

Internet

Wireless internet

Bedroom

Childrens' cribs
Executive King Room
Room Type: Triple
Room Size: 42 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Slippers, Bathtub

General

Safe, Air conditioning

Media & Technology

Telephone

Internet

Wireless internet

Bedroom

Childrens' cribs
Executive Twin Room
Room Type: Twin
Room Size: 46 m2
2 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Slippers, Bathtub

General

Safe, Air conditioning, Interconnecting room(s) available

Media & Technology

Telephone

Internet

Wireless internet

Bedroom

Childrens' cribs
Junior Suite
Room Type: Suite
Room Size: 53 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Slippers, Bathtub

General

Safe, Air conditioning

Media & Technology

Telephone

Living Area

Sitting area

Internet

Wireless internet

Bedroom

Childrens' cribs
Deluxe Suite
Room Type: Suite
Room Size: 61 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Slippers, Bathtub

General

Safe, Air conditioning, Interconnecting room(s) available

Media & Technology

Telephone

Living Area

Sitting area

Internet

Wireless internet

Bedroom

Childrens' cribs
Superior Suite
Room Type: Suite
Room Size: 80 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Slippers, Bathtub

General

Safe, Air conditioning, Interconnecting room(s) available

Media & Technology

Telephone

Living Area

Sitting area

Internet

Wireless internet

Bedroom

Childrens' cribs
Executive Suite
Room Type: Suite
Room Size: 89 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Slippers, Bathtub

General

Safe, Air conditioning

Media & Technology

Telephone

Living Area

Sitting area

Internet

Wireless internet

Bedroom

Childrens' cribs

FAQ's

Is this Kempinski Hotel Hangzhou pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Kempinski Hotel Hangzhou?

Check-in time for Kempinski Hotel Hangzhou starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Kempinski Hotel Hangzhou have a swimming pool?

Yes, this Kempinski Hotel Hangzhou has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Kempinski Hotel Hangzhou?

Best-rates for the Kempinski Hotel Hangzhou starts from $189 per night with includes Air Conditioner, Parking, Wheelchair Accessible, Private Pool, Ocean View, Toiletries, Guest Services, Internet, Business Services, Wellness Facilities, Spa, Restaurant, Hot Tub, Laundry, View, Balcony/Terrace, Oceanfront, Accessibility, Transportation/Shuttle, Security/Safety, Breakfast, Pool, Sports/Activities, Entertainment, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Kempinski Hotel Hangzhou a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Kempinski Hotel Hangzhou wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Kempinski Hotel Hangzhou is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Kempinski Hotel Hangzhou?

Based on the information reported by the owner or manager, the Kempinski Hotel Hangzhou indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Kempinski Hotel Hangzhou?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD189
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