Futian Shangri-La, Shenzhen | Hotel in Shenzhen
Hotel in Futian CBD, Shenzhen
Ideally located in the commercial center of Futian District, the Futian Shangri-La Hotel Shenzhen stands at 40 stories, making it one of the city’s landmarks. Featuring free WiFi, a heated indoor pool, 3 restaurants and 1 lobby lounge, it is just steps away from Shenzhen Convention & Exhibition Center and Shenzhen Civic Center. Metro Station is a 2-minute walk away. Futian Shangri-La Hotel Shenzhen is a 5-minute walking distance from Futian Station and 14 minutes away from Hong Kong West Kowloon Station by high-speed railway. And it is 30-minute drive from Shenzhen Bao’an International Airport. The hotel is a 15-minute drive from Louhu Railway Station and Shekou Ferry Terminal. Featuring over-sized windows with views of the parks or city skyline, spacious rooms come with a 35-inch LCD TV with CD and DVD player. Comfortable arm chair, walk-in wardrobe and modern artwork can also be found in each unit. The ample marble bathrooms include a bathtub and a 15-inch LCD TV. To relax, guests can exercise at the outdoor tennis court. CHI, the Spa at Shangri-La, provides personal space and soothing massages by skilled therapists. Shangri-la Futian also has a business center and provides laundry and valet services. Guests can enjoy international buffet and à la carte dishes at Café Zen, Chinese Huaiyang cuisines at Shang Garden. Halal food at Al Faris, Handcrafted cocktails, beverages and snacks are on offer at Lobby Lounge. Guests can have desserts and light food at Shang Gourmet.
Futian Shangri-La, Shenzhen is located in Shenzhen.
This 193 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: TV, EV Charge Station, Spa, and several others. This is a 5 star rated property and has over 929 reviews with the average score of 9.1 . Coming to Shenzhen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.
You can check the reviews and description of this 193 Bedrooms Hotel if you want to learn more about this place in Shenzhen. These details are authentic, as they are provided by our partner, booking.com.
This Futian Shangri-La, Shenzhen in Shenzhen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Futian Shangri-La, Shenzhen”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.
Amenities
Facility Overview
-
Snack bar
-
Restaurant
-
Breakfast in the room
-
Kid-friendly buffet
-
Bar
-
Kids' meals
-
Special diet meals (on request)
-
Wine/Champagne
-
Coffee house on site
-
Parking garage
-
Accessible parking
-
Parking on site
-
Parking
-
Free parking
-
Private Parking
-
Electric vehicle charging station
-
Spa
-
Personal trainer
-
Fitness center
-
Temporary art galleries
-
Beauty services
-
Themed dinners
-
Hairstyling
-
Spa lounge/Relaxation area
-
Body scrub
-
Locker rooms
-
Haircut
-
Tennis court
-
Steam room
-
Tennis equipment
-
Makeup services
-
Body treatments
-
Foot bath
-
Massage
-
Spa facilities
-
Aerobics
-
Badminton equipment
-
Indoor pool
-
Facial treatments
-
Spa/Wellness packages
-
Indoor pool (year-round)
-
Body wrap
-
Hair coloring
-
Fitness classes
-
Sauna
-
Hair treatments
-
Fitness
-
Live music/Performance
-
Air conditioning
-
Designated smoking area
-
Facilities for disabled guests
-
Safe
-
Soundproof rooms
-
Hypoallergenic room available
-
Smoke-free property
-
Heating
-
Non-smoking rooms
-
Elevator
-
Family rooms
-
Daily housekeeping
-
24-hour front desk
-
Fax/Photocopying
-
Suit press
-
Car rental
-
Baggage storage
-
Private check-in/out
-
Lockers
-
Ironing service
-
Express check-in/out
-
Hair/Beauty salon
-
Concierge
-
Grocery deliveries
-
Business center
-
Dry cleaning
-
Currency exchange
-
Meeting/Banquet facilities
-
Shared lounge/TV area
-
Tour desk
-
Packed lunches
-
Babysitting/Child services
-
Laundry
-
ATM on site
-
Room service
-
Invoice provided
-
Internet
-
Free Wifi
-
Wifi
-
BBQ facilities
-
Outdoor fireplace
-
CCTV in common areas
-
24-hour security
-
Key card access
-
Smoke alarms
-
CCTV outside property
-
Security alarm
-
Fire extinguishers
-
Linens, towels, and laundry washed in accordance with local authority guidelines
-
Guests have the option to cancel any cleaning services for their accommodation during their stay
-
Guest accommodation disinfected between stays
-
Use of cleaning chemicals that are effective against coronavirus
-
All plates, cutlery, glasses, and other tableware sanitized
-
Delivered food covered securely
-
Physical distancing in dining areas
-
Food can be delivered to guest accommodation
-
Breakfast to-go containers
-
Face masks for guests available
-
First aid kits available
-
Thermometers for guests provided by property
-
Process in place to check health of guests
-
Staff follow all safety protocols as directed by local authorities
-
Hand sanitizer in guest accommodation and common areas
-
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
-
Cashless payment available
-
Screens or physical barriers between staff and guests in appropriate areas
-
Physical distancing rules followed
-
Contactless check-in/out
-
Beach umbrellas
-
Swimming pool
-
Beach chairs/Loungers
-
Heated pool
-
Pool with view
Policies
Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.
Reviews
Room Arrangement
| Room Info | Facilities |
|---|---|
|
Deluxe King Room
Room Type:
Double
Room Size:
45 m2
|
Food & DrinkMinibar, Bottle of waterBathroomShampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Towels/Sheets (extra fee), Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower capGeneralAir conditioning, Safe, Soundproof, Fire extinguisher, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Interconnecting room(s) available, Hypoallergenic, Lockers, Heating, Iron, Carpeted, Laptop safeMedia & TechnologyFlat-screen TV, TV, Cable channels, Satellite channels, TelephoneLiving AreaSitting area, Sofa, DeskBedroomAlarm clock, Wardrobe or closet, Childrens' cribs, Extra long beds (> 6.5 ft), Walk-in closetViewCity view, ViewServicesWake-up serviceKitchenElectric kettle, Wine glassesRoom amenitiesClothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Drying rack for clothingAccessibilityAdapted bathPool and SpaHeated pool, Pool towels |
|
Horizon King Room - with Executive lounge access
Room Type:
Double
Room Size:
45 m2
|
Food & DrinkMinibar, Tea/Coffee maker, Bottle of waterBathroomShampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Towels/Sheets (extra fee), Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower capGeneralAir conditioning, Safe, Soundproof, Fire extinguisher, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Hypoallergenic, Lockers, Heating, Iron, Carpeted, Laptop safeMedia & TechnologyFlat-screen TV, TV, Cable channels, Satellite channels, TelephoneLiving AreaSitting area, Sofa, DeskBedroomAlarm clock, Wardrobe or closet, Childrens' cribs, Extra long beds (> 6.5 ft), Walk-in closetViewCity view, ViewServicesExecutive lounge access, Wake-up serviceKitchenElectric kettle, Wine glasses, Coffee machineRoom amenitiesClothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Drying rack for clothingAccessibilityAdapted bathPool and SpaHeated pool, Pool towelsExclusive servicesFree gym access, Complimentary breakfast in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary snacks and drinks in the executive lounge all day |
|
Executive Suite - with Executive lounge access
Room Type:
Suite
Room Size:
100 m2
|
Food & DrinkMinibar, Tea/Coffee maker, Bottle of waterBathroomShampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Towels/Sheets (extra fee), Body soap, Towels, Guest bathroom, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower capGeneralAir conditioning, Safe, Soundproof, Fire extinguisher, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Interconnecting room(s) available, Hypoallergenic, Lockers, Heating, Iron, Carpeted, Laptop safeMedia & TechnologyFlat-screen TV, TV, Cable channels, Satellite channels, TelephoneLiving AreaSitting area, Sofa, DeskBedroomAlarm clock, Wardrobe or closet, Childrens' cribs, Extra long beds (> 6.5 ft), Walk-in closetViewCity view, ViewServicesExecutive lounge access, Wake-up serviceKitchenElectric kettle, Wine glasses, Coffee machineRoom amenitiesClothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Drying rack for clothingAccessibilityAdapted bathPool and SpaHeated pool, Pool towelsExclusive servicesFree gym access, Complimentary breakfast in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary snacks and drinks in the executive lounge all day |
|
Deluxe City View King
Room Type:
Double
Room Size:
45 m2
|
Food & DrinkMinibar, Bottle of waterBathroomShampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Towels/Sheets (extra fee), Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower capGeneralAir conditioning, Safe, Soundproof, Fire extinguisher, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Hypoallergenic, Lockers, Heating, Iron, Carpeted, Laptop safeMedia & TechnologyFlat-screen TV, TV, Cable channels, Satellite channels, TelephoneLiving AreaSitting area, Sofa, DeskBedroomAlarm clock, Wardrobe or closet, Childrens' cribs, Extra long beds (> 6.5 ft), Walk-in closetViewCity view, ViewServicesWake-up serviceKitchenElectric kettle, Wine glassesRoom amenitiesClothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Drying rack for clothingAccessibilityAdapted bathPool and SpaHeated pool, Pool towels |
|
Deluxe City View Twin
Room Type:
Twin
Room Size:
45 m2
|
Food & DrinkMinibar, Bottle of waterBathroomShampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Towels/Sheets (extra fee), Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower capGeneralAir conditioning, Safe, Soundproof, Fire extinguisher, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Hypoallergenic, Lockers, Heating, Iron, Carpeted, Laptop safeMedia & TechnologyFlat-screen TV, TV, Cable channels, Satellite channels, TelephoneLiving AreaSitting area, Sofa, DeskBedroomAlarm clock, Wardrobe or closet, Childrens' cribs, Extra long beds (> 6.5 ft), Walk-in closetViewCity view, ViewServicesWake-up serviceKitchenElectric kettle, Wine glassesRoom amenitiesClothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Drying rack for clothingAccessibilityAdapted bathPool and SpaHeated pool, Pool towels |
|
Deluxe Twin Room
Room Type:
Twin
Room Size:
45 m2
|
Food & DrinkMinibar, Bottle of waterBathroomShampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Towels/Sheets (extra fee), Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower capGeneralAir conditioning, Safe, Soundproof, Fire extinguisher, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Interconnecting room(s) available, Hypoallergenic, Lockers, Heating, Iron, Carpeted, Laptop safeMedia & TechnologyFlat-screen TV, TV, Cable channels, Satellite channels, TelephoneLiving AreaSitting area, Sofa, DeskBedroomAlarm clock, Wardrobe or closet, Childrens' cribs, Extra long beds (> 6.5 ft), Walk-in closetViewCity view, ViewServicesWake-up serviceKitchenElectric kettle, Wine glassesRoom amenitiesClothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Drying rack for clothingAccessibilityAdapted bathPool and SpaHeated pool, Pool towels |
|
Horizon Twin Room - with Executive lounge access
Room Type:
Twin
Room Size:
45 m2
|
Food & DrinkMinibar, Tea/Coffee maker, Bottle of waterBathroomShampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Towels/Sheets (extra fee), Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower capGeneralAir conditioning, Safe, Soundproof, Fire extinguisher, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Hypoallergenic, Lockers, Heating, Iron, Carpeted, Laptop safeMedia & TechnologyFlat-screen TV, TV, Cable channels, Satellite channels, TelephoneLiving AreaSitting area, Sofa, DeskBedroomAlarm clock, Wardrobe or closet, Childrens' cribs, Extra long beds (> 6.5 ft), Walk-in closetViewCity view, ViewServicesExecutive lounge access, Wake-up serviceKitchenElectric kettle, Wine glasses, Coffee machineRoom amenitiesClothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Drying rack for clothingAccessibilityAdapted bathPool and SpaHeated pool, Pool towelsExclusive servicesFree gym access, Complimentary breakfast in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary snacks and drinks in the executive lounge all day |
|
Horizon Premier King Room - with Executive lounge access
Room Type:
Double
Room Size:
70 m2
|
Food & DrinkMinibar, Tea/Coffee maker, Bottle of waterBathroomShampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Towels/Sheets (extra fee), Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower capGeneralAir conditioning, Safe, Soundproof, Fire extinguisher, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Hypoallergenic, Lockers, Heating, Iron, Carpeted, Laptop safeMedia & TechnologyFlat-screen TV, TV, Cable channels, Satellite channels, TelephoneLiving AreaSitting area, Sofa, DeskBedroomAlarm clock, Wardrobe or closet, Childrens' cribs, Extra long beds (> 6.5 ft), Walk-in closetViewCity view, ViewServicesExecutive lounge access, Wake-up serviceKitchenElectric kettle, Wine glasses, Coffee machineRoom amenitiesClothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Drying rack for clothingAccessibilityAdapted bathPool and SpaHeated pool, Pool towelsExclusive servicesFree gym access, Complimentary breakfast in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary snacks and drinks in the executive lounge all day |
|
Horizon Premier Twin Room - with Executive lounge access
Room Type:
Twin
Room Size:
70 m2
|
Food & DrinkMinibar, Tea/Coffee maker, Bottle of waterBathroomShampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Towels/Sheets (extra fee), Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower capGeneralAir conditioning, Safe, Soundproof, Fire extinguisher, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Hypoallergenic, Lockers, Heating, Iron, Carpeted, Laptop safeMedia & TechnologyFlat-screen TV, TV, Cable channels, Satellite channels, TelephoneLiving AreaSitting area, Sofa, DeskBedroomAlarm clock, Wardrobe or closet, Childrens' cribs, Extra long beds (> 6.5 ft), Walk-in closetViewCity view, ViewServicesExecutive lounge access, Wake-up serviceKitchenElectric kettle, Wine glasses, Coffee machineRoom amenitiesClothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Drying rack for clothingAccessibilityAdapted bathPool and SpaHeated pool, Pool towelsExclusive servicesFree gym access, Complimentary breakfast in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary snacks and drinks in the executive lounge all day |
|
Deluxe Suite
Room Type:
Suite
Room Size:
144 m2
|
Food & DrinkMinibar, Tea/Coffee maker, Bottle of waterBathroomShampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Towels/Sheets (extra fee), Body soap, Towels, Guest bathroom, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower capGeneralAir conditioning, Safe, Soundproof, Fire extinguisher, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Hypoallergenic, Lockers, Heating, Iron, Carpeted, Laptop safeMedia & TechnologyFlat-screen TV, TV, Cable channels, Satellite channels, TelephoneLiving AreaSitting area, Sofa, DeskBedroomAlarm clock, Wardrobe or closet, Childrens' cribs, Extra long beds (> 6.5 ft), Walk-in closetViewCity view, ViewServicesExecutive lounge access, Wake-up serviceKitchenElectric kettle, Wine glasses, Coffee machineRoom amenitiesClothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Drying rack for clothingAccessibilityAdapted bathPool and SpaHeated pool, Pool towelsExclusive servicesFree gym access, Complimentary breakfast in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary snacks and drinks in the executive lounge all day |
|
Specialty Suite
Room Type:
Suite
Room Size:
192 m2
|
Food & DrinkMinibar, Tea/Coffee maker, Bottle of waterBathroomShampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Towels/Sheets (extra fee), Body soap, Towels, Guest bathroom, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower capGeneralAir conditioning, Safe, Soundproof, Fire extinguisher, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Hypoallergenic, Lockers, Heating, Iron, Carpeted, Laptop safeMedia & TechnologyFlat-screen TV, TV, Cable channels, Satellite channels, TelephoneLiving AreaSitting area, Sofa, Dining area, DeskBedroomAlarm clock, Wardrobe or closet, Childrens' cribs, Extra long beds (> 6.5 ft), Walk-in closetViewCity view, ViewServicesExecutive lounge access, Wake-up serviceKitchenElectric kettle, Dining table, Wine glasses, Coffee machineRoom amenitiesClothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Drying rack for clothingAccessibilityAdapted bathPool and SpaHeated pool, Pool towelsSafety featuresAir purifiersExclusive servicesFree gym access, Complimentary breakfast in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary snacks and drinks in the executive lounge all day |
|
Family Fun Staycation
Room Type:
Twin/Double
Room Size:
45 m2
|
Food & DrinkMinibar, Bottle of waterBathroomShampoo, Slippers, Free toiletries, Private bathroom, Bathtub, Shower, Toilet paper, Towels/Sheets (extra fee), Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet, Bathrobe, Shower capGeneralAir conditioning, Safe, Soundproof, Fire extinguisher, Smoke Alarm, Trash cans, Ironing facilities, Key card access, Hypoallergenic, Lockers, Heating, Iron, Carpeted, Laptop safeMedia & TechnologyFlat-screen TV, TV, Cable channels, Satellite channels, TelephoneLiving AreaSitting area, Sofa, DeskBedroomAlarm clock, Wardrobe or closet, Childrens' cribs, Extra long beds (> 6.5 ft), Walk-in closetViewCity view, ViewServicesWake-up serviceKitchenElectric kettle, Wine glassesRoom amenitiesClothes rack, Hypoallergenic pillow, Non-feather pillow, Feather pillow, Drying rack for clothingAccessibilityAdapted bathPool and SpaHeated pool, Pool towels |
FAQ's
Is this Futian Shangri-La, Shenzhen pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
What time is check-in & check-out at Futian Shangri-La, Shenzhen?
Check-in time for Futian Shangri-La, Shenzhen starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
Does the Futian Shangri-La, Shenzhen have a swimming pool?
Yes, this Futian Shangri-La, Shenzhen has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
How much does it cost per night to stay in Futian Shangri-La, Shenzhen?
Best-rates for the Futian Shangri-La, Shenzhen starts from $150 per night with includes Parking, Transportation/Shuttle, Wellness Facilities, Internet, Air Conditioner, Breakfast, View, Sports/Activities, Entertainment, Barbecue/Outdoor Cooking, Child Friendly, TV, EV Charge Station, Spa, Toiletries, Pool, Wheelchair Accessible, Private Pool, Fireplace/Heating, Oceanfront, Security/Safety, Business Services, Restaurant, Ocean View, Designated Smoking Area, Accessibility, Bar, Guest Services, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.
Is Futian Shangri-La, Shenzhen a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Is the Futian Shangri-La, Shenzhen wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the Futian Shangri-La, Shenzhen is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
What is the minimum night stay policy for the Futian Shangri-La, Shenzhen?
Based on the information reported by the owner or manager, the Futian Shangri-La, Shenzhen indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
What cancellation policy is in place for Futian Shangri-La, Shenzhen?
Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
